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Help Center
How can we help?

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How long does the claim process take?Most claims take 2–12 weeks depending on the airline. Some can be faster, some take longer if the airline delays.
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How much compensation can I get?You can claim up to €600 per passenger depending on the flight distance and delay time, under EU and UK law.
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How do I start a claim?Simple — submit your flight info on our website at claimbeacon.com/applynow or DM us your flight details.
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How much does it cost to use Claimbeacon?No win, no fee. You only pay if we win your case. Our fee is a percentage of the final compensation.
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What does Claimbeacon charge?At Claimbeacon, we believe passengers should keep as much of their compensation as possible. That’s why we charge a simple, transparent fee of just 20–25% — among the lowest in the industry. Many other companies charge 35% or more, and often add hidden fees. With us, there are no surprises. No win, no fee — and you keep more.
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Which flights are eligible?Flights that were delayed 3+ hours, cancelled with short notice, or denied boarding within the last 3–6 years may qualify.
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Who can help me if the airline doesn't pay my compensation?If an airline refuses to pay your compensation, the next step is to take them to court. Thankfully, if you claim with ClaimBeacon we handle all the legal procedures for you. We operate on a no win, no fee policy, which means that you only pay if we manage to successfully get you your compensation.
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When am I allowed to claim extra costs due to a flight disruption, and for what can I claim for?You can claim unexpected expenses up to 2 years after a flight delay or cancellation if the costs incurred were a direct result of the disruption. This covers the costs of essentials that became necessary due to the disruption, as well as missed costs. For example: Food and drinks Hotel bookings Transport tickets
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What do I do in case of disputes with the airline?It depends on your dispute. If you are having dispute regarding compensation, you can always try to pursue your case yourself, or start a claim with AirHelp. When an airline wrongfully rejects your claim for compensation, we can check with our independent data systems to confirm if your flight is eligible. In some cases, we may hand over the claim to our legal experts, who will look at what actions can be taken to get the airline to pay. For US domestic flights you can also file a consumer complaint with the DOT - Department of Transportation.
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Who pays for my food and lodging if I have to wait several days to travel because of a canceled or delayed flight?The airline is always responsible for providing with you care in case of lengthy delay or cancellation. They must provide you with food and lodging, transport to and from the airport, and access to communication.
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What do I do if my replacement flight was downgraded?Under EC 261, if your flight was canceled and the replacement flight downgrades your seats (e.g. business class to economy class), you can get reimbursed between 30% – 75% of the ticket price you originally paid. On the other hand, if you were upgraded, the airline cannot charge you any additional costs. Read more here.
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How can I find out the distance between airports to check how much compensation I'm owed?Flight distance is just one of the factors that can affect compensation. We'd suggest using our Compensation Check tool, which can calculate the compensation you're entitled to under various air passenger rights including Europe's EC 261 and Brazilian laws.
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Can I claim compensation if I booked my flight ticket via an online travel agent (OTA)?Yes, if it meets the necessary criteria. You can claim compensation for any flight delayed by 3 hours or more, or if your flight was canceled less than 14 days before departure, and if your airline was considered at fault.
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How can I protect my future flights against delays and cancellations?You can protect any future flights by purchasing travel insurance. In addition to travel insurance, if you are worried about compensation, lost luggage, and refunds for unexpected expenses.
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Can I claim extra costs or expenses with my flight compensation following a delay or cancellation?If the airline is at fault for the flight delay or cancellation, you can receive up to €600 (~$650) in compensation from the airline. The airline must also provide you with accommodation and transportation to and from the airport if necessary. If you’ve had to book a hotel yourself due to the disruption, then you can also ask the airline to reimburse you for reasonable costs — so save your receipts.
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Can I get compensation for a codeshare flight?If your disrupted flight meets the necessary criteria — then yes. For codeshare flights, the airline who is operating your flight at the time of cancellation or delay is the one responsible for paying compensation. It’s possible to claim compensation if the connecting flights are part of a single reservation departing from the EU, or is an EU airline, and only if the disruption qualifies.
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How long do I have to file a claim?Your right to claim compensation under EC 261 does eventually expire, so it’s important to know the Statute of Limitations. This varies from one country to the next, some only give you a few months to file a claim, others up to 10 years. Which time limit applies is determined by where the headquarters of the airline is and where the flight was travelling. You can read the full list here.
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Can I claim if the airline that I flew with has gone bust?If the airline that you flew with has gone bankrupt or otherwise no longer exists, you are not likely to receive your compensation even if you do submit a claim. Passengers usually are last in a long list of creditors that airlines will have to pay after going under. However, if your flight was operated by another airline, it is possible to claim compensation with them instead.
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The airline is offering to reschedule my flight. What does this mean?Airlines will offer to reschedule your flight if there has been a delay or disruption of some sort, for example, due to changing travel restrictions. They will usually offer you a new flight schedule, or in some cases, offer an entirely new replacement flight.
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What happens to any hotels or apartments that I’ve booked if my flight was canceled or delayed?If you were flying in the EU, under flight regulation EC 261, you can get up to €600 (~$650) in compensation for a delayed or canceled flight where the airline is at fault. If you had to book a hotel due to a flight delay, you can also reclaim these costs from the airline, so long as you have your receipt.
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Can I get compensation if my flight was part of a package holiday?Yes. If your flight is delayed or canceled and meets the necessary criteria, you can claim for compensation from the airline. It is the airline’s responsibility to compensate their passengers, so the laws apply even if the flight ticket was part of a package holiday. The easiest way to check if your flight is eligible is to use our Compensation Check. You can also contact the airline
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